Privacy Policy
MultiSecurePro September 18, 2023
This Privacy Policy (the "Policy") outlines how the team behind MultiSecurePro (referred to as "we", "our", or "the Company") collects, handles, shares, and safeguards the details of our members ("you").
It's vital to note that this Policy pertains solely to MultiSecurePro and does not extend to the Company's other tools or online sites.
We recommend that users periodically review the Policy, as it may see changes from time to time. Provided users have opted for notifications, we might alert them of any modifications to the Policy through emails, in-app communications, or other announcements.
DATA WE DO NOT COLLECT
First and foremost, we'd like to specify the data we consciously avoid collecting:
WE DO NOT COLLECT:
We don't gather or maintain any details concerning how MultiSecurePro is operated, including any apps, services, or web pages accessed when connected to our service.
In the course of utilizing our service, neither original IP addresses nor server IP addresses are documented.
While connected to MultiSecurePro, DNS requests remain unlogged.
DATA WE GATHER
As a provider committed to internet privacy and security, the confidentiality of our users is paramount. We aim for clarity in our operations and view trust as the cornerstone of our bond with our clientele.
We've organized the data for easier understanding, detailing what we gather, the methods of collection, and the underlying reasons.
USER ACCOUNT DETAILS
The date of account creation (for instance, 2018/09/01) is auto-captured during the registration process.
The status of your subscription (like 2018/09/01 - 2018/10/01) is auto-recorded each time a user makes a transaction.
It's important to mention that this information is compiled exclusively for the purpose of assisting our users.
CONSOLIDATED DATA
The operating system (like iOS 11.3.1-10,000,000) is documented each time a user initiates the MultiSecurePro application.
The application version (such as Version 6.1_132_432908b) is recorded every time a user activates the MultiSecurePro application.
Information on daily active users (for instance, 2018/09/01-19,000,000) is accumulated every time the MultiSecurePro application is accessed by a user.
User geographic distribution details (like US-100,000,000) are sourced from the App Store & Google Play Store.
These details aid us in gaining a deeper insight into our user base and refining the user experience during product development.
VPN SESSION DETAILS
The server's location (like US-California server 1) is auto-recorded at the time of a VPN linkage.
Timestamp of connection (such as Connected@15:30 2018/05/15) is auto-documented when a VPN linkage is established.
Error logs (like Error_Userdoesnotallowconfiguration) are automatically registered if a VPN connection is disrupted due to an anomaly.
The type of network connection (like 4G) is noted by an analytical service partner.
This information is SOLELY for the purpose of enhancing the VPN functionality and addressing any issues. It will be IRREVOCABLY DELETED from our databases within 96 HOURS.
OTHER INFORMATION
Analytics data (e.g., App crash report, in-app page engagement) is collected when using the MultiSecurePro.
Advertising data (e.g., iOS ad identifier - IDFA), Android ad master identifier)
This information is crucial for assessing the performance and efficiency of the MultiSecurePro application and its various functionalities. It also equips us with the resources required to sustain our free VPN service. Importantly, these specifics are not disseminated to external advertising entities. For a deeper dive into our analytic service providers, refer to the subsequent sections:
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
OUR COMMITMENT TO PRIVACY PROTECTION
Our foremost commitment is to the privacy protection of our users, and we have instituted the following measures to shield their data:
Only specific departments, like our support and finance teams, have limited access to user data.
All VPN connection data is irrevocably expunged from our databases after 96 hours. Appointed team members routinely assess and update our privacy protocols, ensuring they are in line with prevailing regulations and legal standards.
For inquiries or concerns about privacy practices, do reach out to us at support@multisecurepro.com. We assure a response within 48 hours.
COOKIE POLICY
We employ cookies on our platform to refine and enhance our services. In particular, we utilize the following categories of cookies: .
Session Cookies: These are instrumental in retaining your settings and login credentials on our platform. .
Google Analytics: This tool assists us in monitoring the efficacy of specific web pages on our platform and in gauging the success of our promotional endeavors. For an in-depth understanding of Google Analytics' cookie practices, visit at https://policies.google.com/ technologies/types.
GDPR COMPLIANCE
All individuals who are subject to the GDPR (General Data Protection Regulation) have certain rights with respect to their personal data. In particular, as an MultiSecurePro user, you have the following rights:
The right to be informed about the data collected by MultiSecurePro, as described in this Policy.
The right to obtain a copy of the information we collect about you. Please note that it may take up to 30 calendar days to implement this request.
The ability to request that we correct any incomplete or inaccurate information about you.
The right to request that we expunge your information from our files. It is worth noting that tax laws may necessitate the retention of certain payment information.
The right to request that your personal data processing be suspended.
On request, you have the right to receive a copy of the data we acquire from you in a commonly used format. This could take up to forty calendar days to complete.
The ability to object to our use of your personal information.
The right to be informed about profiling and automated decision-making.
CHANGES AND UPDATES TO THIS MULTISECUREPRO PRIVACY POLICY
It is essential to periodically evaluate this page in order to remain informed of any changes to our Policy, as it may be updated periodically. If we make any modifications to the Policy, we will make it accessible via our Service and designate the date of the last update. By continuing to use our Service after the Policy has been modified, you indicate that you have read, comprehended, and agreed to the current Policy. If the modifications have a material impact on your rights or obligations, we will make reasonable efforts to notify you by displaying a prominent notice on our Service, contacting you via the information you provided to us, or other appropriate means.
CONTACT US
In case of any questions and inquiries about this Privacy Policy, do not hesitate to e contact us at support@multisecurepro.com.